
01
Take the request in once
Website form inquiries and requests your team types in share one list, with an owner and a response deadline.
Each request keeps its source, status, notes, and who owns the next follow-up. Statuses run from New and Assigned through Quoted, Scheduled, and Completed. Relay stores the customer's phone number for your team. It does not text the customer, and it does not book the visit on its own.








