Refunds and cancellation.

Every new business gets a 30-day free trial with full access. Starting the trial collects no card, and the trial does not turn into a paid plan on its own. If no owner has subscribed when it ends, the workspace becomes read-only. To keep working, an owner must explicitly choose Stripe-hosted Checkout to begin the monthly subscription. Your records stay available to view and export in the meantime.

An owner can also subscribe early, any time during the trial. Checkout saves a payment method but takes no money: the first monthly charge is taken when the trial ends (or, if fewer than two days are left, on the slightly later date Stripe requires, which Relay shows before you subscribe). Cancel before that date and nothing is charged.

• Solo: $59/month for one user.
• Team: $149/month including 5 active users, plus $29/month for each additional active user, prorated from the day they become active.
• Customer texts, both plans: 250 per billing month included, then 3 cents ($0.03) per text.

Prices are in US dollars. Review the total and any tax shown at checkout before you subscribe. SixStack Relay does not store full payment card numbers; Stripe handles them.

• Your first monthly charge is taken when an owner completes Stripe Checkout, or, if the owner subscribed during the free trial, when the trial ends.
• The subscription renews each month on the same date until it is canceled.
• Adding a Team user beyond the 5 included adds a prorated charge to your next invoice. Relay asks an owner to confirm before the user is added.
• Disabling an extra Team user (one beyond the included users) adds a prorated credit for the unused part of the month to your next invoice. Credits reduce future invoices and are not paid out as cash.
• Texts beyond the monthly allowance are billed on the next invoice.

An owner can cancel at any time: in Relay, open Settings, Billing, choose Open Stripe billing, and cancel the plan in Stripe’s billing portal. You can also email us from an owner’s address and we will help. Review the cancellation date shown in the portal and keep the confirmation for your records.

• Your plan stays fully active until the end of the billing month you already paid for. You won’t be charged for another month.
• Any extra texts used in that last month may be billed on a final invoice.
• If your business has its own texting number, that number and its carrier registration are released when your subscription ends and can’t be recovered. If you subscribe again later, you can pick a new number.
• After that, the workspace becomes read-only. Your team can still sign in, view records and download exports, but can’t add or change work, and website requests, automatic messages and reminders stop.
• An owner can subscribe again from Settings, Billing to restore full access.
• Canceling does not delete your data. Cancellation and data deletion are separate requests; to have your data deleted, email us. See the Privacy Policy for what we keep and why.

Because you can try Relay free for 30 days and cancel any time, we don’t give refunds or credits for partial months, unused users or unused texts. There is no 30-day money-back guarantee on paid months.

If we charged you by mistake, for example a duplicate charge, a charge after your cancellation took effect, or a wrong amount, email us with the invoice number and we will review it and correct it, which may include a refund to your original payment method. We also honor any refund rights provided by applicable law. Sending a request does not itself confirm that a refund has been issued.

If a payment fails, Stripe may try it again. While the account is past due, the workspace is read-only, and full access returns as soon as payment succeeds. Owners can update the payment method in Stripe’s billing portal from Settings, Billing.

If you dispute a SixStack Relay charge with your bank, the workspace is read-only while the dispute is open, as after a cancellation; you can still sign in and export your records. Full access returns automatically if the dispute is resolved in our favor. Please contact us first if a charge looks wrong.

When your customers pay your invoices, deposits or memberships through Relay, the money goes to your own Stripe account. Refunds of those payments are up to your business. You can issue them from Relay or from Stripe, and they are paid from your Stripe account. SixStack cannot refund payments made to your business.

If you are a customer of a business that uses Relay and want a refund, please contact that business directly.

Email contact@sixstackrelay.com from an owner’s account address. Include your business name and the invoice number, but never send full card numbers or security codes. You can also use our support page.