All help guides
Field team
Time tracking and timesheets
Clock in and out from My day, fix missed time, and download weekly timesheets.
Clock in and out
- Step 1: Open My day (Dispatch for owners and managers).
- Step 2: Tap Clock in on the time card when you start and Clock out when you finish.
- Tip: Visit progress also runs the clock. En route starts travel time, Started switches to work, and finishing the visit stops it.
Check and fix timesheets
- Step 1: Open More, then Team, and tap Timesheets. Techs can tap Timesheet on their time card.
- Step 2: Use Previous week, This week and Next week to move between weeks.
- Step 3: To correct an entry, open Fix this entry, change it, add a reason and tap Save fix.
- Step 4: To add forgotten time, use Add missed time and tap Add time.
- Step 5: Owners and managers can tap Download CSV and choose Hours by person (for payroll) or Every entry.
Approve a week
- Step 1: Check each person's hours, then tap Approve on their row, or Approve all to approve everyone with time.
- Step 2: Someone who is still clocked in can be approved after they clock out.
- Step 3: If an approved week is fixed later, it shows Changed since approved. Open the person and tap Approve again.
- Step 4: To undo an approval, open the person and tap Remove approval.
- Tip: Only owners and managers approve. Techs see their week's status on My timesheet.
Do it in Relay
You may be asked to sign in first.
