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For carpet and upholstery cleaners

Carpet cleaning software for per-room quotes and honest pre-inspections.

Quote rooms, stairs and pet treatments with protector as an option, record stains, wear and urine spots before the wand goes down, and leave every customer with a dry time they can count on.

Start free 30-day trialSee pricing

30 days free, no card required; then $149/month. 5 users included.

Trade templateCarpet & upholstery
Day one
  • Carpet cleaning (per room)30 min
  • Stair cleaning (per flight)30 min
  • Pet odor and urine treatment (per room)30 min
  • Carpet protector (per room)15 min

Carpet cleaning checklist

  • Walk the rooms with the customer and point out stains
  • Check for pet urine with a UV light
  • Note wear, loose seams and ripples

Yearly Carpet Care

From the Carpet & upholstery template a trial adds. You change every price and step.

  • No contractMonth to month. Cancel any time.
  • Your data stays yoursOwners can export every record, any time.
  • Payments go to youCard payments land in your own Stripe account.
  • Kept separateEach business's records stay in its own account.

Built for carpet cleaning work

Where carpet cleaning days go sideways, and what Relay does about it

  1. 01

    Stains that were there before the truck was

    After the clean, the customer points at a bleach spot or worn traffic lane and expects it gone, and there is no record it was there first.

    In Relay

    The carpet cleaning checklist starts with a walkthrough of stains, wear and loose seams, a required before photo of the worst area, and the fiber type, all saved on the visit.

    Phone checklists, photos and signatures
  2. 02

    Pet urine found after the price was set

    The UV light shows half the bedroom glowing, but the customer only agreed to a standard clean, and treating it for free eats the profit.

    In Relay

    The carpet quote template puts pet odor treatment and protector in the best option. Send an updated quote when the UV light finds more, and the customer approves it online before you treat.

    Quotes signed online
  3. 03

    The sofa added at the door never gets billed

    The customer asks you to do the loveseat too, and by the time the invoice goes out nobody remembers.

    In Relay

    Invoices are built from the approved quote, so the sofa, loveseat and chairs the customer picked are on the bill, and they pay by card through your own Stripe account.

    Invoices and card payments
  4. 04

    Customers who clean once and forget you

    A family with kids and pets needs carpets cleaned twice a year, but they only call when there is a stain they cannot live with.

    In Relay

    Sell Yearly Carpet Care with two whole-home cleanings a year and a member discount on upholstery, rugs, pet treatments and tile and grout.

    Memberships and maintenance plans
  5. 05

    How long until I can walk on it?

    Customers call back all evening asking about dry time, pets and when the furniture can go back.

    In Relay

    The checklist records a dry time estimate and an optional moisture reading. The automatic thank-you email, when you turn it on, opens with your own care line about shoes, pets and furniture tabs.

    Automatic customer emails

Ready on day one

Real carpet cleaning examples, already set up

Pick Carpet and upholstery when you start your trial and Relay adds carpet cleaning by the room, stairs, pet odor treatment, protector, sofas, chairs and mattresses, area rugs, tile and grout, three checklists and three quote templates. Change any price or step.

Sample services from the Carpet & upholstery template
ServiceTimeFrom
Carpet cleaning (per room)Carpet30 min$50
Stair cleaning (per flight)Carpet30 min$60
Pet odor and urine treatment (per room)Carpet30 min$45
Carpet protector (per room)Carpet15 min$20
Sofa cleaningUpholstery1 hr$129
Tile and grout cleaning (per 100 sq ft)Rugs and tile30 min$75

Suggested starting prices from the template, not Relay charges. You set your own before anything reaches a customer.

Job checklist

Carpet cleaning checklist

  1. Walk the rooms with the customer and point out stains
  2. Check for pet urine with a UV light
  3. Note wear, loose seams and ripples
  4. Move light furniture and set legs on tabs or blocks
  5. Vacuum before cleaning
  6. Pre-spray traffic lanes and spots
  7. Hot water extract in overlapping passes
  8. Groom the carpet and set air movers
  9. Tell the customer the dry time
  • Before photo of the worst arearequired
  • Photo of stains or damage found
  • After photo of the same arearequired
  • Carpet fiber
  • Rooms cleaned (rooms)
  • Pet urine found with UV light
  • Moisture reading after cleaning (%)
  • Dry time estimate

Quote with options

Carpet cleaning: good, better, best

Clean three rooms and a hall, add spot treatment, or deodorize and protect too.

  • Clean

    • Carpet cleaning (per room)
    • Hallway carpet cleaning

  • Clean and treat spots

    • Carpet cleaning (per room)
    • Hallway carpet cleaning
    • Spot and stain removal (per spot)

  • Clean, deodorize and protect

    • Carpet cleaning (per room)
    • Hallway carpet cleaning
    • Pet odor and urine treatment (per room)
    • Carpet protector (per room)
    • Stair cleaning (per flight) (optional)

Repeat work

Yearly Carpet Care

A ready plan billed yearly with two whole-home carpet cleanings, up to five rooms and a hallway each time, and a member discount on upholstery, rugs, pet treatments and tile and grout.

A day using Relay

One carpet cleaning day, start to finish

A worked example of how the office and the field use Relay together. Times are illustrative.

  1. 7:45The van is loaded, the day is setThe tech opens My day with today's homes in a suggested order, parking notes and which homes have pets.
  2. 8:30Pre-inspection firstIn the first home the tech walks the rooms with the customer, checks for urine with a UV light, notes nylon fiber and photographs the worst traffic lane.
  3. 9:15More urine than expectedThe office sends an updated quote with pet odor treatment for the bedroom. The customer approves it on the phone before the tech starts.
  4. 12:00A sofa request books onlineA customer asks for a sectional and two chairs through your website. The request lands in one list with an owner and a response deadline.
  5. 2:00Upholstery by the tagThe tech records the cleaning code, passes the color bleed test on a hidden spot and saves before and after photos of the sofa.
  6. 4:30Dry time noted, invoice paidThe tech records the dry time estimate. The invoice goes out from the approved quote and the customer pays by card.

Pricing

Priced for carpet cleaning teams, not per seat

Solo is $59/month for one user. Team is $149/month with 5 users included, then $29/month for each added user. Every feature on both, and no contract.

  • Team5 users included, then $29/month each$149per month
  • SoloFor owner-operators working alone$59per month

30 days free. No card required.

Every feature on both plans. No contract.

Start free 30-day trialCompare plans

FAQ

Carpet & upholstery questions, answered

Can carpet cleaners quote by the room in Relay?
Yes. The template prices carpet by the room, with hallways, stairs by the flight, spots, pet treatment and protector as their own lines. There is also a whole-home service for up to five rooms.
Can carpet cleaning techs record pet urine found with a UV light?
Yes. The carpet cleaning checklist has a UV check step and a required field for pet urine found, plus the fiber type, rooms cleaned and a required before photo of the worst area.
Does Relay handle upholstery, area rugs and tile for carpet cleaners?
Yes. Sofas, loveseats, chairs, sectionals by the seat, mattresses, area rugs by the square foot and tile and grout by the 100 square feet are all services in the template, with their own checklists.
Can a carpet cleaning company sell a yearly cleaning plan?
Yes. The template includes Yearly Carpet Care with two whole-home cleanings a year and a member discount on everything else. Set your own price, discount and terms.
More questions (2)
Can carpet cleaners record a moisture reading and dry time?
Yes. The carpet cleaning checklist has an optional moisture reading after cleaning and a required dry time estimate, from two to four hours up to overnight.
What does Relay cost for a carpet cleaning company?
Solo is $59/month for one user. Team is $149/month with 5 users included, then $29/month for each added user. Both plans have every feature, a 30-day free trial with no card, and no contract. A one-van carpet cleaner can start on Solo.

Keep exploring

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$149/month, 5 users included

Run your next carpet cleaning job in Relay.

30 days free, no card required; then $149/month. 5 users included, $29/month for each added user, and no contract.

Start free 30-day trialSee pricing