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For locksmith businesses

Locksmith software for the late-night lockout and the 40-door rekey.

Check ID before you open a door, record every cylinder rekeyed and key cut, and send rekey or replace options the customer signs online. Relay keeps lockouts, lock changes and commercial key work in one record.

Start free 30-day trialSee pricing

30 days free, no card required; then $149/month. 5 users included.

Trade templateLocksmith
Day one
  • House lockout30 min
  • Car lockout30 min
  • Rekey (per cylinder)15 min
  • Deadbolt install45 min

Lockout checklist

  • Confirm the address and the name on the call
  • Check photo ID before opening anything
  • Check proof of ownership or residence for this address or vehicle

Commercial accounts without a contract

From the Locksmith template a trial adds. You change every price and step.

  • No contractMonth to month. Cancel any time.
  • Your data stays yoursOwners can export every record, any time.
  • Payments go to youCard payments land in your own Stripe account.
  • Kept separateEach business's records stay in its own account.

Built for locksmith work

Where locksmith days go sideways, and what Relay does about it

  1. 01

    Opening a door for the wrong person

    A caller says it is their house. If it is not, you just let a stranger in, and your name is on the visit.

    In Relay

    The lockout checklist has a required yes or no for photo ID and proof of ownership, a choice for the proof you saw, and a required before photo of the lock. The visit cannot close until they are filled in.

    Phone checklists, photos and signatures
  2. 02

    Rekeys billed from memory

    You rekeyed six cylinders and cut eight keys, but the bill says four and two because nobody wrote it down.

    In Relay

    The rekey checklist asks for cylinders rekeyed and keys cut as required numbers, with the key code on the job. Rekeys are priced per cylinder and copies per key, so the invoice matches the count.

    Invoices and card payments
  3. 03

    Rekey or replace, and the customer stalls

    New homeowners ask what to do about the old keys, hear one price and say they will think about it.

    In Relay

    Send rekey or replace options in one quote: rekey the locks they have, add new deadbolts, or put a smart lock on the front door. They pick one and sign online.

    Quotes signed online
  4. 04

    Commercial key work kept in a binder

    The property manager asks which doors were rekeyed last spring, and the answer is in a binder at the shop.

    In Relay

    Keep each building as a service location on the customer record with access notes. The commercial checklist records doors worked on, keys issued and whether the key chart was updated.

    Customer records and history
  5. 05

    Lock jobs that come in while your hands are full

    You are halfway through a panic bar install and miss the request for a lock change, so it goes to someone else.

    In Relay

    Online request forms catch the address and what needs doing, give each request an owner and a response deadline, and keep it in the request list until someone answers.

    Online booking and requests

Ready on day one

Real locksmith examples, already set up

Pick Locksmith when you start your trial and Relay adds lockouts, rekeys, lock installs, key cutting and commercial door hardware, four checklists and quote options. Change any price, step or field.

Sample services from the Locksmith template
ServiceTimeFrom
House lockoutLockouts30 min$95
Car lockoutLockouts30 min$85
Rekey (per cylinder)Rekey and locks15 min$25
Deadbolt installRekey and locks45 min$165
Smart lock installRekey and locks1 hr$175
Master key system (per door)Commercial30 min$65

Suggested starting prices from the template, not Relay charges. You set your own before anything reaches a customer.

Job checklist

Lockout checklist

  1. Confirm the address and the name on the call
  2. Check photo ID before opening anything
  3. Check proof of ownership or residence for this address or vehicle
  4. Open the lock without damage where possible
  5. Test the lock and door after entry
  6. Note the entry method and any damage
  7. Have the customer sign before you leave
  • Before photo of the lockrequired
  • Photo of any damage found
  • Photo ID and proof of ownership checked
  • Proof of ownership or residence
  • Lockout type
  • Entry method
  • Vehicle year, make and model (car lockouts)

Quote with options

Rekey or replace: good, better, best

Rekey the locks you have, add new deadbolts, or put a smart lock on the front door.

  • Rekey existing locks

    • Lock service call
    • Rekey (per cylinder)
    • Key duplication (per key) (optional)

  • New deadbolts

    • Lock service call
    • Deadbolt install
    • Rekey (per cylinder)
    • Key duplication (per key)

  • Smart lock front door

    • Lock service call
    • Smart lock install
    • Deadbolt install
    • Rekey (per cylinder)
    • Key duplication (per key)

Repeat work

Commercial accounts without a contract

Locksmith has no membership by default, because most work is one call at a time. Keep each property manager's buildings as service locations with their job history, and create a membership later if you sell a service plan.

A day using Relay

One locksmith day, start to finish

A worked example of how the office and the field use Relay together. Times are illustrative.

  1. 7:45A move-in rekey to startMy day lists a rekey for new homeowners, a deadbolt install and an office building after lunch, in a suggested order with directions.
  2. 8:15Six cylinders, eight keysThe rekey checklist records cylinders rekeyed, keys cut and the key code. The customer counts the new keys before you leave.
  3. 10:30Rekey or replace, sent from the drivewayThe neighbor wants to compare. You send rekey, new deadbolts or a smart lock front door, and they sign the one they want.
  4. 1:00Office doors, one by oneOn the commercial job the checklist covers closers, panic bars and the key chart, and records doors worked on and keys issued.
  5. 6:30Locked out after workAt the door you check photo ID and proof of ownership, take the before photo of the lock, then pick it open.
  6. 7:15The after-hours fee makes the billThe after-hours fee goes on the invoice with the lockout, and the customer pays by card from the invoice link.

Pricing

Priced for locksmith teams, not per seat

Solo is $59/month for one user. Team is $149/month with 5 users included, then $29/month for each added user. Every feature on both, and no contract.

  • Team5 users included, then $29/month each$149per month
  • SoloFor owner-operators working alone$59per month

30 days free. No card required.

Every feature on both plans. No contract.

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FAQ

Locksmith questions, answered

Can locksmiths record ID and proof of ownership on a lockout?
Yes. The lockout checklist has a required yes or no for photo ID and proof of ownership, a choice for the proof you saw, such as a lease, utility bill or vehicle registration, and a required before photo of the lock.
Can a locksmith track cylinders rekeyed and keys cut?
Yes. The rekey checklist has required number fields for cylinders rekeyed and keys cut, a lock brand choice and a place for the key code. The template prices rekeys per cylinder and key copies per key.
Can locksmiths add after-hours and trip fees?
Yes. The template includes an after-hours fee and a trip fee. Add them to the job or the quote and they carry over to the invoice.
Does Relay fit commercial locksmith work like master key systems?
Yes. The template has master key systems priced per door, panic bars and door closers, with a commercial checklist that records doors worked on, keys issued and whether the key chart was updated.
More questions (2)
Is Relay a locksmith key control or ID check system?
No. Relay records what you checked and did on each job, but it does not verify IDs against any database or manage restricted keyways for you. Follow your state's rules for lockouts and records.
What does Relay cost for a locksmith company?
Solo is $59/month for one user. Team is $149/month with 5 users included, then $29/month for each added user. Both plans have every feature, a 30-day free trial with no card, and no contract. The price does not change with the number of calls you run.

Keep exploring

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See every trade

$149/month, 5 users included

Run your next locksmith job in Relay.

30 days free, no card required; then $149/month. 5 users included, $29/month for each added user, and no contract.

Start free 30-day trialSee pricing